Frequently asked questions.

From wherever they already come from: your job posts, job boards, referrals, walk-ins, the stack in your inbox. We screen the applicant flow you already have, we don't replace it. If people are applying and your locations are drowning in sorting them, this is for you.

Some won't, and that's the product working. The applicant who won't put fifteen minutes of real effort into getting the job is the same person who won't show up on Tuesday. The screen filters for effort and quality before you ever spend yours.

Any role you hire for repeatedly: field technicians, cleaners, customer service reps, dispatchers, crew leads, office staff. The questions are built for the specific role, not generic.

Screening starts at $1,500 per location per month and is priced by usage. Pricing follows how many locations and roles you run, so larger organizations are priced differently than smaller ones. One agreement, one invoice, and locations turn roles on as they hire without buying anything themselves.

Through the home office, not location by location. We set the standard together once. From there, locations activate roles as they hire, and the network dashboard shows the home office how hiring is going everywhere. Zero rollout burden on your operators.

Start with one role. Turn it on at a single location, judge it on that location's own applicants, and see the graded short list before anything goes network-wide. It's month to month, roles turn on and off as you hire, and there's no long contract to get going. We work with a limited number of organizations at a time, so the first conversation is about whether it's a fit both ways.

No. The engine grades every answer against your bar and hands you educated, science-backed assessments and recommendations, with every grade backed by a recorded answer. You decide who advances from the short list, and you make every hire. Always.

Franchise networks, enterprise organizations, and multi-location operators that hire at scale, plus recruiting and staffing agencies that want their own candidate flow screened to one standard. Programs run at the network level through the home office, not location by location.

One-off, single-seat hiring. If you're filling one seat and you're done, or you hire once in a blue moon, you won't get your money's worth, and honestly, we'd rather tell you that now. This is built for organizations where the hiring never stops.

A freelancer site hands you a search box and ten thousand profiles. We hand you a small set of finalists who were sourced against your exact spec and cleared a graded screen. You interview three or four real candidates instead of wading through three hundred maybes.

The two hardest parts: finding the right person and proving they're actually good before you commit. Sourcing, screening, grading, and interview logistics are the work you never see. What lands on your desk is the finished product of it.

Philippine law requires paying workers an extra month of salary in December, prorated for the portion of the year they've worked. When you hire directly through placement, that obligation is yours. If you'd rather never think about it, the managed service absorbs it, and we pay it.

It happens a lot, usually around week three. You can move to the managed service and we take over the daily management, tracking, and HR. Same standard, more done-for-you.

Placement fits when you or someone on your team has the time to train and lead the new hire. If nobody does, go managed instead: same standard, and we run the day-to-day. A placed hire without a leader is a bad outcome for everybody, so we'd rather point you to the right door up front.

With Direct Placement, we find and screen the candidate. Once you hire them, you manage their day-to-day work, run their payroll, pay their taxes, and provide health benefits. This has a 30-day replacement guarantee. With Managed Service, we handle everything. We hire, pay, and manage the professional. You pay one flat rate, and we take care of HR, payroll, health insurance, and taxes. You also get a US-based manager to help you. This comes with a lifetime replacement guarantee.

No. Our Remote Professionals speak clear, professional English and have very neutral accents. They are also trained to handle customer questions with care and patience.

A Remote Professional is a full-time remote team member who handles your daily office work and lead follow-up. They follow your business playbooks to make sure tasks like scheduling and invoicing are completed on time every day.

Most virtual assistant (VA) agencies just send you a resume, and you have to train and manage the person. With EO Staff, we recruit, train, and manage the professional for you. We make sure they focus on specific daily tasks so you do not have to watch over them constantly.

Your RP owns two areas. Office tasks: managing emails, scheduling meetings, billing, and data entry using a clear guidebook. Lead follow-up: calling and texting new leads quickly to make sure they do not go cold. They do not make business strategy or high-level choices. If a task has clear steps, they can do it. If it requires strategic business decisions, it stays with you.

The goal of an RP is not just to fill hours. It is to take repetitive work off your plate. Once your systems run smoothly, the value is knowing your admin tasks are handled without you. You are paying for peace of mind, not just busywork.

No. You just need to know what you do every day. We will help you turn your daily routines into simple playbooks your RP can follow.

Most clients see great results within 2 to 4 weeks. Week 1 is for setting up logins and mapping out your tasks. By weeks 2 to 4, your RP will be actively contacting leads and handling your daily admin.

If you choose Managed Service, they are employed by EO Staff. You pay us a flat hourly rate, and we handle their pay, taxes, and benefits. They work full-time for your business, but we take care of the legal employer responsibilities.

Pricing includes finding, training, placing, and managing your Remote Professional. It also covers their benefits, the prorated 13th-month bonus, and performance tracking. It does not include the cost of the software you use for your business (like your CRM or email tools).

If the professional is not a good fit, we will find a replacement. Under our Managed Service, you get a lifetime replacement guarantee, meaning we will find and train a new professional at no extra cost.

We take security seriously. Your RP will use password managers and secure logins. We recommend giving them limited access to your CRM so they only see the info they need to do their job.

Your RP handles normal, daily questions. If a client asks something that requires your personal expertise, they will send the question directly to you or a manager with all the notes.

We are not a good fit if you do not have repeatable tasks, or if you want someone to create marketing plans and make big strategic choices instead of a professional to run your daily processes.