Inbox management, follow-up, reporting, and daily front-office work shouldn’t all wait on you. EO Staff manages the training, execution, and accountability around your included responsibilities—so you can focus on running your location.
From $1,250/month · BrunoIQ included in every plan
Choose the level of managed front-office support your TruBlue location needs. Every plan comes with defined responsibilities, clear performance standards, and daily accountability from EO Staff.
Make sure it gets handled.
+ $500 one-time enrollment
Consistent execution of your core front-office responsibilities.
BrunoIQ included · 6-month minimum
Explore EssentialsTake more off your plate.
+ $1,500 one-time enrollment
Broader coverage and faster action across your daily workflow.
BrunoIQ included · 6-month minimum
Explore PriorityBuild it into your business.
+ $1,500 one-time enrollment
A dedicated Remote Professional handling all 14 responsibilities.
BrunoIQ included · 6-month minimum
Get Dedicated SupportResponse standards apply across the responsibilities included in your plan—not just new leads. Recurring reports follow agreed delivery schedules. All plans have a 6-month minimum; exact scope, coverage, and KPI expectations are confirmed before enrollment.
You get defined responsibilities, response standards across your included work, and a team accountable for follow-up, reporting, and agreed deadlines.
Implementation, screening, onboarding, and training built around your processes.
Ongoing performance support, KPI tracking, and clear reporting.
Housecall Pro, Outlook, and a playbook grounded in your location’s daily work.
AI hiring and applicant screening to help evaluate candidates for your other roles.
One location converted 79 incoming leads into estimate appointments since they started working with us. Those appointments led to $97,107.32 in jobs sold by the owner or sales rep.
Another location converted 15 incoming leads into estimate appointments within the first 30 days of working with us. Those appointments led to $22,279.60 in jobs sold by the owner or sales rep.
“Julius has been fantastic. He came out of the gate organized, proactive, and ready to help. He’s handling schedules, follow-ups, prospect lists, reporting, and making my life a whole heck of a lot easier. Honestly, I’ve had a truly great experience with EO Staff.”
“I am absolutely stoked for Arvie to have joined my team, he’s awesome! He has slotted in very well and has already become a valued member. I enjoy working with him each day and look forward to our continued success with his contributions.”
“Our new assistant Jen is an absolute rock star! She is extremely punctual, exceptionally organized and is helping us manage some of the scheduling and design of our social media as well as lead flow, estimate follow ups and escalation of client questions regarding jobs.”
Dedicated includes the complete playbook. Essentials and Priority focus on lead response and follow-up, with scope confirmed for your location.
Monitor Outlook email, SMS platforms, and voicemails. Respond immediately to resolve issues and mark items for follow-up.
Own the 4-attempt sequence (calls, texts, emails) to follow up on cold leads and convert them into scheduled appointments.
Follow up with high-priority leads who received estimates and work to schedule the job.
Reach out to confirm receipt of sent estimates, answer customer questions, and attempt to schedule the work.
Review the Schedule view and call next-day customers to confirm appointments and arrival windows.
Call completed jobs to check satisfaction, request payment, ask for Google reviews, and offer maintenance plans.
Audit completed jobs in Housecall Pro daily and send standard template notifications to technicians reminding them to upload missing photos. (No direct management or scheduling of technicians is performed).
Run the MTD payments report in HCP and email the summary to the territory owner.
Export the Lead MTD conversion report to measure sales effectiveness and track performance gaps.
Generate and send the MTD estimate conversion report to monitor close rates and follow-up success.
Export the average job size report for the current month to track job value and pricing efficiency.
Filter and export all open estimates, providing the territory owner with full pipeline visibility.
Export all unscheduled jobs to ensure no won opportunities slip through the cracks without a date.
Generate the MTD job count report to track monthly booking progress and volume trends.
Pricing, estimates, technician management, and strategy stay with your location. We execute agreed workflows, follow up, and keep you informed. Scheduling follows confirmed Housecall Pro data.
Review your lead flow, systems, goals, and plan with EO Staff.
We recruit, screen, onboard, and train for your agreed workflows.
Introduce responsibilities progressively, track KPIs, and refine the process.
Essentials → Priority or Dedicated: a $500 upgrade fee may apply.
Priority → Dedicated: no additional enrollment or upgrade fee.
Your Remote Professional builds responsibility in stages. We handle training, daily management, and accountability as the work comes online.
The Dedicated onboarding roadmap. This progression covers all 14 TruBlue responsibilities. Essentials and Priority follow the same staged approach within their agreed scope. Timing is a target, reviewed as onboarding progresses.
Learn your location, tools, and daily rhythm.
Provide access to Housecall Pro, Outlook, and communication tools. Walk through your pipeline and local processes.
Access is active. Daily reporting begins.
Move core responsibilities from observation to execution.
Give timely feedback, clarify exceptions, and confirm how you want follow-up handled.
Core daily workflows run independently.
Add the remaining responsibilities and formal KPI tracking.
Review the KPI dashboard and confirm your preferred reporting format.
All 14 responsibilities active at the agreed cadence.
Refine execution and surface issues before they reach you.
Review results, provide feedback, and share changes in your location’s priorities.
Your focus shifts to oversight and decisions.
EO Staff manages the day-to-day work. Your input helps us align execution with your location. The 90-day roadmap describes onboarding; every plan has a 6-month minimum commitment.
No. They apply across the responsibilities included in your plan, including lead follow-up, reporting requests, and other agreed front-office work. Response time is separate from task completion: recurring reports and other deliverables follow agreed schedules and deadlines. We confirm those KPI expectations with your location before enrollment.
Your one-time enrollment covers implementation, recruiting, screening, onboarding, and training. We align the service with your location’s systems, workflows, and expectations.
Yes. Every plan has a 6-month minimum commitment. This gives the program time to establish consistent processes and accountability.
Yes. Move from Priority to Dedicated with no additional enrollment or upgrade fee. An upgrade from Essentials to Priority or Dedicated may carry a $500 upgrade fee. We confirm any fee before you upgrade.
Both focus on lead response and follow-up. Priority adds faster response and expanded coverage. Your plan’s response standard applies across all included responsibilities, including reporting where included. We confirm the exact scope before enrollment. Dedicated includes all 14 responsibilities in the TruBlue playbook.
Essentials has a within-24-hours response standard across its included responsibilities. If your location routinely needs same-business-day response, choose Priority. For under-5-minute response and all 14 front-office responsibilities, choose Dedicated.
Yes. Every plan includes BrunoIQ, our AI hiring and applicant-screening tool, at no additional cost.
EO Staff handles recruiting, screening, onboarding, training, and ongoing performance management. Training follows TruBlue workflows, including Housecall Pro and Outlook. Your location provides system access, business context, and a point of contact for approvals.
We begin with a systems alignment call, then recruiting, screening, onboarding, and training. Responsibilities are introduced progressively. The existing TruBlue roadmap builds toward full playbook competency over 90 days; your launch schedule and service coverage are confirmed during implementation.
Tell us about your TruBlue location. We’ll help you choose the right service level and map out implementation.
Start with your location details. We’ll talk through coverage, response speed, and the right next step.
Get started