Frequently Asked Questions
Are they like virtual assistants?
Similar in concept, but far more structured. Our ROAs are full-time, loyal team members — not task-based freelancers. They’re custom-matched, trained, and supported by us with a lifetime replacement guarantee.
Do you offer part-time options?
We specialize in full-time roles (40 hours/week). This creates better results, deeper integration into your business, and long-term impact.
What kind of tasks can they handle?
Anything trainable and repeatable — from admin and inbox management to CRM updates, client communication, content support, lead follow-up, and more. If it’s draining your time, chances are an ROA can handle it.
Can I hire more than one?
Absolutely. Many of our clients scale to full remote teams. We’ll replicate the process for each hire and ensure everyone is onboarded and managed to the same standard.
Are there any hidden fees?
None. You’ll always know exactly what you’re paying. No upsells. No surprise invoices.
Is there a Contract?
We have a simple service agreement with a 90 day cancellation notice.
What if it doesn’t work out?
You’re covered with our lifetime replacement guarantee. If it’s not a fit — for any reason — we’ll replace your ROA at no additional cost.
Isn’t this the same as Fiverr or Upwork?
Not even close. Fiverr and Upwork are for short-term freelancers. We provide full-time, loyal team members who are vetted, trained, and backed by a guarantee — and we manage everything for you. You’re not buying tasks. You’re building infrastructure.
Do you help with SOPs or systems?
Yes! We provide templates for onboarding, delegation, reviews, morning meetings, and more. Your account manager can even help you build custom SOPs as your ROA gets up to speed.
What’s the difference between a VA, an ROA, and an EA?
- VA (Virtual Assistant) = Often freelance, task-focused, and short-term
- EA (Executive Assistant) = Highly strategic but usually expensive and hard to scale
- ROA (Remote Office Assistant) = The best of both — full-time, affordable, vetted, and built to grow with your business
Hire Your Remote Office Assistant Today With EO Staff!
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