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Work Experience

ISTA SOLUTIONS l Makati NCR – Philippines

Senior Executive Associate l July 2024 – January 2025

• Manage patient records and ensure data privacy compliance.
• Schedule appointments and maintain calendars for healthcare professionals.
• Process insurance claims and manage billing inquiries.
• Assist in the coordination of patient care activities.
• Familiarity with healthcare regulations (e.g., HIPAA).
• Proficiency in healthcare management software.
• Manage certification records and assist with audits

SYNCHRONY BANK l Alabang NCR – Philippines

Senior Bank Collector l December 2023 – June 2024

• Using various skip tracing methods to locate clients.
• Interviewing clients telephonically to establish their ability to pay debt.
• Overcoming stall tactics and objections, and suggesting sources of money for debt payments.
• Encouraging clients to utilize payment options such as credit cards, and securing information for administrative services to process.
• Ensuring ACH requests are processed correctly.
• Negotiating settlements by arranging clients’ payments over a longer time span.
• Confirming clients’ information and payment agreements.
• Informing management regarding effectiveness of strategies for various accounts.
• Complying with applicable laws, regulations, policies and procedures.

WNS INC I Alabang NCR – Philippines

Senior Customer Service Executive I Jan.2020 – Oct. 2023

• Maximized customer retention using exceptional communication, persuasion and relationship-building skills.
• Monitored issue resolution timeframes, seeking continual improvements to avoid further customer complaints.
• Resolved staff issues and concerns through appropriate incident investigation, seeking swift remedies to reduce operational disruption.
• Kept clear, detailed records of customer interactions, enabling accurate complaints investigation.
• Managed high-volume customer calls, providing efficient service to continually meet timeframe targets.
• Implemented continual improvement strategies, effectively maintaining first-class customer service and faultless brand reputation.
• Handled lifecycle customer complaints professionally, from the initial raising of Issues through to positive resolution.

Hinduja Global Solutions I Alabang NCR – Philippines

Oct 2019 – Dec.2020

• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Developed empathetic client relationships and earned a reputation for consistently exceeding sales goals.
• Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
• Assisted customers with product-related questions, feedback and complaints.
• Served as a point of escalation for complex customer issues, capturing timely resolution to drive client retention.
• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.

Skills

• Escalated complaints resolution
• Client retention
• Customer engagement
• strategies
• High-volume call handling
• Email support
• Portfolio growth
• Performance reporting
• Results-driven
• Multi-disciplinary teamwork

Work Experiences 

Real Estate TC | Mortgage Processor | Book Keeper | Executive Assistant

2021 – 2024

• I am highly skilled in clerical, communication, and creative tasks, making me an excellent candidate to serve as your personal and professional assistant. With expertise spanning operations, accounting, sales, and marketing, I am well-equipped to meet your needs. Additionally, my background in security ensures that I prioritize the safeguarding of your information on digital platforms. With five years of experience working with senior government officials and international clients, I bring valuable insight and professionalism to the table at a fair and appropriate rate. Please note that my services are not complimentary and may not be suitable for everyone.

General Admin Assistant

DOH & DILG Pampanga | 2020

• During the COVID-19 pandemic, I supported efforts to contain the crisis through data entry, research, and effective communication with customers, ensuring accurate information and smooth operations during challenging times.

Intern

BFP, BJMP & PSIS | 2020

• I collaborated with the Barangay Center, BFP, BJMP, and PSIS, managing client communications both on-site and via calls, performing data entry, research, and administrative tasks, conducting inmate search and seizure operations, providing escort services, and carrying out security risk analyses for designated areas.

Expertise and Skills

• Management Skills
• Creativity
• Negotiation
• Critical Thinking
• Leadership

Tools

• Gible 
• Trello
• Asana
• Monday.com
• Pipeline CRM
• Skyslope 
• Arrive

Work Experiences 

Virtual Assistant

Freelancer/VA | August 30, 2021 – January 20, 2025

• Created and managed digital campaigns
• Increased clients’ digital presence and customer interaction
• Created an email Marketing campaign
• Develop and execute digital marketing strategies to drive brand awareness, increase website traffic
• Social Media Management
• Video Editing(Capcut)

Virtual Assistant

Outsourceddoers | August 30, 2021 – June 30, 2023

• Created and managed digital campaigns
• Increased clients’ digital presence and customer interaction
• Created an email Marketing campaign
• Develop and execute digital marketing
• Strategies to drive brand awareness,increase website traffic,
• Social Media Management
• Video Editing (CapCut)

Email/Chat support

Freelancer | CSR | January 31, 2021 – July 30, 2021

• Customer Support Excellence
• Chat and Email Communication
• Multitasking and Organization
• Problem Solving and Critical Thinking
• Soft Skills

Expertise and Skills

• Technical & Software Skills
• Administrative & Operational Skills
• Marketing & Communication Skills
• Soft Skills & Work Habits

Tools

• Meta
• Mailchimp
• Yelp
• Google Business Page
• EventBrite
• Sales Force
• Canva
• WordPress
• Microsoft Tools

Work Experiences 

➣ Senior Executive Assistant

Akanan Manpower Corporation | Jan 2017- Dec 2019

• I served as an Executive Assistant, providing high-level support to C-suite executives. I demonstrated strong organizational and time-management skills, effectively prioritizing tasks in a fast-paced environment. My role required excellent written and verbal communication, professionalism, discretion, and keen attention to detail. I consistently approached challenges with a proactive mindset and a collaborative attitude, while maintaining proficiency in Microsoft Office Suite and other relevant Systems.
• I managed the CEO’s diary, emails, and correspondence, ensuring seamless daily operations and effective communication. I coordinated meetings, prepared agendas and minutes, and handled reports, presentations, and various documentation. I maintained a high level of discretion while managing confidential and sensitive information. My role also involved liaising with internal and external stakeholders—including leadership teams, clients, and business partners—supporting projects, financial administration, and compliance-related tasks, as well as contributing to overall office management and broader business functions.
• I led the coordination of in-person client meetings, ensuring smooth interactions and addressing client needs with professionalism and attention to detail. I developed and delivered compelling presentations to effectively communicate the company’s services, proposals, and value offerings. Additionally, I supervised contract signings, ensuring all documentation was accurate, compliant, and properly maintained.

➣ Executive Assistant

The Launchpad | Jan 2020 -Sept 2021

• I managed complex calendars and schedules, coordinating meetings and appointments with both internal and external stakeholders to ensure optimal time management and efficiency. I prepared correspondence, presentations, and reports with a high level of accuracy and attention to detail. My responsibilities also included handling travel arrangements, processing expense reports, and managing various administrative tasks. Acting as a gatekeeper, I prioritized inquiries and maintained a smooth flow of communication. I worked closely with fellow assistants and team members to foster a cohesive and productive environment, and I successfully coordinated external events, including divisional conferences.

• I provided administrative and marketing support to ensure smooth daily operations and effective community engagement. I managed class schedules, responded to member inquiries, and assisted with enrollment processes. I created and scheduled engaging social media content, designed promotional flyers, and supported event planning to drive visibility and boost membership. Additionally, I helped coordinate special offers and marketing campaigns, maintained excellent customer service, and contributed to creating a welcoming and professional atmosphere for members and visitors.
• I handled inbound and outbound phone calls to assist members, schedule classes, and follow up on inquiries. I utilized Go High Level to set up and manage marketing automations, including follow-up sequences and lead nurturing workflows. I also created customized chat and email templates to ensure consistent and professional communication. My role involved maintaining timely follow-ups, improving member engagement, and streamlining communication processes to support growth and retention.

➣ Executive Assistant/ Director of Affiliate Relationships

The Upscale | October 2021 – April 2025 (3 Years and 6 Months )

• I efficiently managed executive calendars and scheduled high-level meetings using ClickUp, ensuring seamless coordination and zero conflicts. I utilized ClickUp to block time, assign tasks, and streamline collaboration across departments, significantly improving project tracking and accountability. Serving as a key liaison between clients and executives, I handled communications and follow-ups with professionalism and precision. I also created and maintained customized ClickUp dashboards, automations, and task boards, tailored to team needs.
• Responsible for connecting with new real estate agents and loan officers, fostering mutually beneficial partnerships with those who choose to collaborate with the company. Managed and expanded the company’s affiliate marketing programs, including strategic planning, relationship development, and ensuring the affiliate channel meets revenue and growth objectives. Regularly engaged with affiliate clients to strengthen relationships, providing personalized guidance to enhance their promotional efforts. Monitored performance metrics and offered actionable insights to help them achieve their goals while maintaining a continuous feedback loop to align strategies with both partner needs and company objectives.
• I managed financial documentation by drafting detailed Loan Agreements, accurately calculating principal amounts, interest rates, and total repayment schedules. I ensured all financial records were precise and compliant, meticulously verifying client bank details to prevent transactional errors. Additionally, I streamlined email management by implementing organized labeling systems, prioritizing key communications, and ensuring timely responses to support efficient workflow and client satisfaction.

Expertise and Skills

• Strong organizational skills Calendar and email management
• Time management and prioritization Excellent communication skills (verbal and written)
• Proficiency in Microsoft Office and Google Suite
• Problem-solving and decision-making
• Ability to handle confidential information Attention to detail
• Multitasking and adaptability
• Project management
• Cold calling and telemarketing
• Lead qualification and nurturing
• CRM software proficiency
• Excellent communication and negotiation skills Script development and delivery
• Data entry and management
• Active listening and rapport-building
• Time management and scheduling
• Follow-up and persistence
• Target-driven mindset
• Affiliate marketing strategy
• Partnership development and management
• Contract negotiation Client relationship building
• Market research and analysis Sales and revenue growth strategies Team leadership and project management
• Excellent communication and presentation skills Reporting and performance tracking
• Cross-functional collaboration

Tools

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Google Workspace (Docs, Sheets, Slides, Calendar, Gmail)
• Asana/Trello/Click UP (Project Management)
• Slack/Microsoft Teams (Communication)
• Zoom/Google Meet (Video Conferencing)
• Concur/Expensify (Expense Management)
• Dropbox/Google Drive (File Management)
• Google Analytics/Tableau (Data Analysis)
• KPI Trackers (Performance Monitoring)
• Loom/Screencast-O-Matic (Screen Recording)
• Calendly (Scheduling Tools)
• Google Calendar/Outlook Calendar (Calendar Management)
• Go High Level (CRM)
• RingCentral/Aircall Dialer (Telephony Services)
• Google Analytics/Tableau (Data Analysis)
• KPI Trackers (Performance Monitoring)
• Loom/Screencast-O-Matic (Screen Recording)
• AI TOOLS (CHATGpt, Gemini, Tome, SlidesAI, Canva, Plus AI, Visme AI)

Work Experiences 

➣ Executive Support Analyst

ACCENTURE | Feb 2024 – Apr 2025

• Delivered executive-level calendar, travel, and expense support across global functions
• Prepared business communications, reports, and presentations with high accuracy and discretion
• Drove efficiency by managing priorities, solving problems proactively, and supporting key initiatives

➣ Social Media Manager

JAMILA AESTHETICS | Mar 2024 – Nov 2024

• Launched and managed Facebook ad campaigns via Ads Manager for a local aesthetic clinic, increasing bookings by 150% in 6 months
• Achieved up to 4.5x ROAS on P50K monthly ad spend through geo-targeted and interest-based campaigns
• Reduced cost per lead by 40% by optimizing creatives in Canva and refining audience targeting strategies

➣ Business Development Manager / Executive Assistant

WORKER BEE VA | Jul 2023 – Mar 2024

• Generated leads via LinkedIn Sales Navigator and executed email follow-ups through GoHigh Level for both clients and virtual assistants
• Recruited, interviewed, and matched virtual assistants to client needs, ensuring strong alignment and retention
• Managed onboarding and performance of virtual assistants, maintaining high client satisfaction through proactive support

➣ Executive Assistant

H20 CAPSULE | Sep 2020 – Jun 2023

• Served as the first virtual assistant for H2OCapsule.com, handling customer service, Shopify order fulfillment, and inventory tracking via Amazon Seller Central
• Managed influencer outreach and UGC coordination, scheduling content using Later to boost social media presence
• Support daily operations and backend tasks across e-commerce and marketing channels

➣ Administrative Assistant

ADVANTACLEAN | Feb 2020 – Jun 2022

• Managed and prioritized daily emails using Evernote, flagging important items for executive review
• Updated and organized client data in HubSpot CRM for accurate tracking and segmentation
• Handled inventory management using Excel to monitor stock levels and support restocking decisions

➣ Real Estate Virtual Assistant

VARIOUS RE COMPANIES | Aug 2017 – Oct 2020

• Led a team of 5 virtual assistants supporting real estate transactions and listing coordination, ensuring deadlines and compliance were met
• Oversaw email and SMS blasting campaigns to engage leads and update clients on listing activity
• Managed social media content and scheduling to maintain consistent online presence for real estate branding

➣ Executive Assistant

CHARLES PERRETT PROPERTY LTD | Mar 2018 – Mar 2019

• Managed Executive calendars, scheduling meetings and resolving conflicts efficiently
• Coordinated all travel arrangements, reducing annual travel expenses by 15% through strategic vendor partnerships
• Managed Airbnb operations, including guest communication, booking coordination, calendar management, cleaner scheduling, and listing optimization to ensure smooth, high-quality stays
• Maintain investorreporting through quarterly valuations, annual budgets,strategic plans,recovery reconciliations, property
• Handled confidential communications and documentation for senior leadership with complete discretion

➣ Executive Assistant

UENDURE | Mar 2015 – Mar 2019

• Served as the sole virtual assistant, creating SOPS to streamline operations and support daily business tasks
• Managed Shopify and Amazon store, handled customer service, and organized inbox and calendar for the business owner
• Oversaw social media content and scheduling and community engagement to maintain brand presence and improve customer interaction

Expertise and Skills

• Calendar and schedule management
• Travel coordination
• Event planning
• Office inventory tracking
  
• Document organization
• Handling confidential documents
• Executive communication
• Stakeholder coordination
• Meeting preparation
• Time prioritization
• Drafting professional correspondence
• Report generation
• Internal and external communication management
• Conflict resolution
• Client support
• Project coordination
• Task prioritization
• Resource allocation
• Customer service
• Lead generation through LinkedIn outreach
• Lead qualification
• Real estate listing and transaction coordination
• Document preparation
• Schedule tracking for real estate transactions
• Agent and client communication
• Facebook Ads: campaign planning, optimization, audience targeting, retargeting
• Performance analysis: ROAS, CPC, CTR
• Social media strategy and management
• Content scheduling and engagement tactics
• Hashtag research and trend analysis
• Caption writing
• Post scheduling using Meta Suite and Buffer
• Basic graphic design for social media posts, banners, and branding 

Tools

• Google Workspace
• Microsoft Office
• ClickUp
• Trello
• Asana
• Salesforce
• HubSpot
• Zoho CRM
• Slack
• Zoom
• WhatsApp
• Mailchimp
• Meta Suite
• Buffer
• Canva
• GoHighLevel

Work Experience

➣ Corporate Executive Assistant 

99 Acquisitions | Real Estate and Health Industry | 2023-2024

• Managing calendars, scheduling meetings, booking travel, handling correspondence, organizing files, & assisting w/personal tasks.
• Researching potential partners, coordinating meetings, preparing reports & presentations, & managing projects.
• Market research, outreach, data organization, meeting coordination, acquisition proposals, and contact database management.

➣ Personal Executive Assistant 

Websavii Incorporation | Digital Marketing and E-commerce | 2020-2023

• Answering phones, scheduling appointments, managing emails and calendars, proofreading, and editing documents.
• Compiling and analyzing data for decision-making, creating reports, tracking sales, and managing confidential information.
• Monitoring bank account security, adhering to security policies, serving as a fraud specialist, and promoting services to clients.

➣ Executive Assistant 

LAW17 | Health and Fitness | Fashion and Clothing Industry | 2019-2020

• Assist with managing calendars, appointments, and deadlines.
• Maintain orderly records, files, and documentation for easy access.
• Act as a point of contact, ensuring clear and effective communication on behalf of the employer.
• Handle ad hoc tasks and responsibilities based on the employer’s needs.
• Protect sensitive information and ensure privacy in all tasks.

➣ Advisor 1, Technical Specialist 

Concentrix | Internet Service Providers | 2018-2019

• Managing, maintaining, and repairing IT systems, diagnosing and resolving network, software, and hardware issues.
• Handling customer inquiries via phone, email, & chat; providing clear instructions for technical issue resolution & software setup.
• Completing detailed reports on technical assistance requests and recommending new products when necessary.

Expertise and Skills

• Email and calendar management
• Data entry
• Travel coordination
• Social media and email marketing
• E-commerce (Shopify)
• Accounting
• Branding
• Content creation
• Proofreading
• Standard Operating Procedures (SOPs) creation
• Podcasting
• Research
• Organizational skills
• Independent multitasking
• Critical thinking skills
• Problem-Solving
• Computer Literacy
• Project Management Tools
• Strong Communication
• File organization
• Fraud investigation
• Appointment scheduling
• Business management

Tools

• Canva
• Adobe Photoshop
• Shopify
• Zendesk
• Odin
• CRM
• Yahoo Mail
• Gmail
• Vault Tool
• Outlook
• Google Workspace
• Google Suite
• Google Calendar
• Jotform
• Xero Online
• QuickBooks Online
• Notion
• Asana
• Zoiper
• MS Teams
• OpenAI ChatGPT
• Google Meet
• Slack
• WebEx
• YouTube
• Skype
• Zoom
• Facebook
• LinkedIn
• Instagram
• Google Drive
• Klaviyo
• MailChimp
• Tidio.com
• Google Sheets
• Spreadsheets
• MS Excel
• MS Word
• MS Atlas
• Brevo.com
• MS Classroom