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Maria Catherine D.

Highlight of Resume

⭐️Organized and Technically Proficient

She is strong in workflow management, SOP creation, and multi-platform tool proficiency (CRMs, project management systems, QuickBooks, Canva).

⭐️Adaptable and Versatile

With experience across diverse industries (real estate, retail, health insurance, crypto), she quickly learns new business models and tailors her support accordingly.

⭐️Empathetic and Proactive

As an ENFJ, she communicates well, anticipates needs, and independently solves problems—even when direction is minimal or unclear.

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Romulo Miguel D.

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⭐️ Leadership-Oriented and Strategic

As an ENTJ and former Director of Operations, Miguel excels at organizing teams, driving results, and improving processes with a high level of ownership and foresight.

⭐️Adaptable and Technically Proficient

He learns tools proactively (HubSpot, monday.com, GoHighLevel, VICIdial) and adjusts quickly to new systems and virtual workflows, showing strong readiness for remote executive support.

⭐️Client-Centric and Detail-Oriented

Miguel communicates confidently with U.S.-based clients, manages relationships with professionalism, and consistently spots and solves operational issues before they escalate.

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Ralf Andrei A.

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⭐️Adaptable and Fast-Learning

Ralf quickly masters new tools, expands his scope of work without hesitation, and thrives in dynamic remote environments.

⭐️People-Centered and Communicative

As an ENFJ, he excels in client-facing interactions, collaboration, and relationship-driven support, ensuring executives feel protected and prioritized.

⭐️Versatile and Organized

His experience spans scheduling, recruitment, lead generation, project coordination, and content creation—showcasing strong multitasking and workflow management skills.

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Jenevie A. B.

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⭐️Empathetic and Client-Centered

As an ENFJ with experience supporting U.S. veterans, she handles sensitive situations with professionalism, compassion, and strong interpersonal skills.

⭐️Organized and Detail-Oriented

Jen excels at managing schedules, emails, documentation, and workflows with precision, ensuring smooth executive operations in compliance-heavy environments.

⭐️Adaptable and Technically Proficient

She learns new tools quickly and is already fluent in Microsoft 365, reporting platforms, automation tools, and various business systems, demonstrating strong technical agility.

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Marnieric Jon P.

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⭐️Leadership-Oriented and Strategic

As an ENTJ, Eric naturally takes charge, streamlines workflows, and drives results through structured coordination and decisive action.

⭐️Calm and Reliable Under Pressure

His background in dispatch and operations shows composure and clear thinking in high-stress situations, ensuring continuity and order during challenges.

⭐️Adaptable and Technically Proficient

With 6+ years in remote work across multiple industries and tools, Eric seamlessly adapts to new systems, manages complex operations, and maintains dependable technical readiness.

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Mariefel L. A.

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⭐️Proactive and Results-Driven

As an ENTJ, she takes initiative, thrives in structured environments, and consistently pushes toward outcomes in sales, follow-ups, and client engagement.

⭐️Technically Adaptable and CRM-Savvy

She is comfortable navigating multiple platforms (GHL, Salesforce, RingCentral, Zendesk, ActiveCampaign, and more), making her highly efficient in fast-paced, workflow-driven environments.

⭐️Resilient and Reliable

With strong BPO experience, persistence in outreach, and backup power/internet setups, she maintains professionalism under pressure and ensures consistent performance in a remote setup.

Click Here to Hire Mariefel L. A. Now!

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Ralf Andrei A.'s Full Resume

Work Experiences

➢ Administrative & HR Specialist
Virtual Dental Offices

Appointment Scheduling: Coordinated patient appointments efficiently using dental management software, ensuring minimal wait times and optimized provider calendars.
Social Media Management: Managed and curated content for the company’s social media platforms (e.g., Facebook, Instagram), increasing engagement and online visibility.
Email & Text Communication: Handled inbound and outbound communications with patients and team members via email and SMS platforms, maintaining timely and professional correspondence.
Human Resources Support: Oversaw the end-to-end hiring process, including job posting, applicant screening, interviews, onboarding, and training.
HR Compliance & Documentation: Maintained employee records and ensured compliance with company policies and employment regulations.
Cross-functional Support: Collaborated with operations, billing, and clinical teams to resolve scheduling conflicts and improve workflow efficiency.

➢ Talent Acquisition Specialist
Cognizant Technology Solution

End-to-End Recruitment: Managed the complete recruitment process including job requisition intake, candidate sourcing, resume screening, interview coordination, offer negotiation, and onboarding.
Stakeholder Engagement: Partnered with hiring managers and department heads to understand staffing needs and develop effective hiring strategies.
Candidate Sourcing: Leveraged job boards (e.g., LinkedIn, Naukri), internal databases, and employee referrals to identify qualified candidates for technical and non-technical roles.
Interview Management: Coordinated and scheduled interviews across multiple time zones, ensuring a seamless experience for both candidates and interview panels.
ATS Management: Maintained accurate records and candidate pipelines using Applicant Tracking Systems (e.g., Taleo, Workday).
Offer & Negotiation: Extended job offers and led compensation discussions in alignment with company policies and market benchmarks.
Process Improvement: Identified opportunities to streamline recruitment workflows, reduce time-to-fill, and improve candidate conversion rates.
Compliance & Documentation: Ensured recruitment practices complied with internal policies and legal/regulatory requirements.

➢ Client Relationship Specialist
Choice Hotels International

Managed inbound and outbound customer interactions related to hotel reservations, modifications, cancellations, and special requests, ensuring accuracy and adherence to company policies.
Provided timely and professional assistance to guests via phone, email, and chat, delivering personalized service to enhance guest satisfaction.
Utilized hotel reservation systems (e.g., Opera, SynXis) to process bookings and update customer records efficiently.
Resolved customer complaints and issues by identifying root causes and offering appropriate solutions, contributing to positive guest experiences and repeat business.
Collaborated with internal teams, including front desk and management, to coordinate bookings and ensure seamless communication across departments.
Maintained detailed documentation of customer interactions and transactions for quality assurance and reporting purposes.
Assisted in training new team members on customer service best practices and system navigation to support continuous team improvement.

Expertise and Skills

End-to-End Recruitment & Talent Acquisition
Candidate Sourcing & Screening
Applicant Tracking Systems (ATS)
Hotel Reservation Systems
Appointment Scheduling & Calendar Management
Social Media Management & Content Creation
Email & SMS Communication Platforms
Customer Relationship Management
Data Entry & Documentation
Report Generation & Recruitment Metrics Analysis
HR Compliance & Employee Records Management

Tools

Metricool
Canva
Capcut
Opus
Adobe Premiere
Active Campaign
Redpay
3CX
Hubstaff
Whatsapp
Avaya
Google Workspace (Docs, Sheets, Gmail, Calendar)
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
GoHighLevel
Weave
Open Dental
Asana
Trello
Monday.com
Metrical
ChatGPT
Pinterest
ActiveCampaign

Jenevie A. B.'s Full Resume

Work Experiences

➢ ELITE Program Coordinator
VA Claims Insider (Remote Work) | April 2024 – August 2025

Managed and organized veteran coach (VC) email accounts and calendars.
Created and tracked attendance sheets for veteran clients across pipelines, strategy sessions, C&P sessions, and live classes.
Compiled reports, disseminated information, ensured security and compliance, and managed team meeting calendars.
Maintained knowledge of department policies and ensured consistent communication with veteran clients.
Performed various administrative duties to ensure team operations ran smoothly.
Supported and communicated with VACI clients via call, email, and text in line with the ELITE Service Guide.
Worked 1:1 with Veteran Coaches to ensure clients received ELITE Service across all service aspects.
Acted as CRM knowledge base expert (Insider Portal, Pipedrive).
Served as subject matter expert (SME) for VC to ensure accurate data entry and labeling.
Supported Operations by adhering to policies, KPIs, and standard procedures.
Created presentations, documents, files, spreadsheets, and databases.
Assisted veteran clients with uploading documents to the IP system.
Directed veterans to VACI ONE classes, tracking class attendance and engagement.

➢ Vendor Management Support
Lexmark Research and Development Corporation – Cebu, Philippines | April 2022 – October 2023

Implemented and managed supply partners across supported geographies (Latin & North America, Europe).
Monitored orders and troubleshot operational issues.
Oversaw performance of existing supplies partners and improved management processes.
Managed MPS Consumables Order Exceptions and ensured accurate order processing.
Resolved failed assignments of MPS consumables orders.
Conducted MPS Consumables Order Level Monitoring and Analysis.
Led partner performance reviews and reporting.
Collaborated with Planning and Supply Chain teams for order forecast consolidation.
Drove continuous improvement initiatives and partner setup requests.
Produced analytical reports and ensured timely closure of LEAN projects.

➢ Consumable Management Support
Lexmark Research and Development Corporation – Cebu, Philippines | September 2019 – April 2022

Monitored and managed consumables (supplies and service parts) exceptions for North America and Latin America.
Ensured timely and accurate consumable delivery per SLAs.
Maintained alert logs and processed exception cases.
Analyzed MPS Consumables Service Requests and executed resolutions.
Processed accurate and timely orders via customer-facing tools.
Managed returns and tracked order completion.
Generated analytical reports using standard tools and practices.
Escalated system/process issues to appropriate teams.
Supported continuous improvement projects and LEAN initiatives.

➢ Credit Auto-Loan MIS Admin Staff (Contractual)
BDO Unibank – Fuente Circle, Cebu, Philippines | July 2017 – September 2019

Prepared reports for daily auto loan transactions.
Developed analytical insights using data for decision-making and strategy formulation.
Created MIS reports for monthly management reviews.
Maintained storage systems for daily transaction data and performance reports.

➢ IT Deskside Technical Support (Intern)
Fluor Daniel Inc. – Cebu, Philippines | November 2015 – February 2016

Diagnosed hardware/software issues and resolved via phone or in person.
Installed and configured operating systems and applications.
Maintained networks and performed electrical safety checks.
Responded to technical callouts promptly.

Expertise and Skills

Proficiency in MS Xcel ( pivot tables, Vlookup, Concatenate and other simple formulas used for data reports)
Email Management through Microsoft Outlook,
Gmail and Lotus Notes
Calendar Management Using Microsoft Outlook
Basic GXS proficiency and XML document analysis
Proficiency in the use of the Worldwide Ticketing Tool
Power BI in Visualizing Data Reports
Inventory monitoring using SAP
Proficiency in Siebel System
Proficiency in SharePoint
Proficiency in IT Service Portal
Proficiency in Workday App
Proficiency for all forms of Microsoft Applications
basic and advanced
Technical investigations proficiency
Team Work
Time Management
Leadership
Verbal & Written Communication
Proficiency in Canva for graphic designs
Knowledge oriented in Quickbooks Online

Tools

Power BI
Canva
Power Automate
SharePoint
Microsoft Excel
Microsoft Outlook
Microsoft Teams
SAP, Siebel
Workday
QuickBooks (Online)
Microsoft Office Suite